Submit your question in the form above or send us an email to email@example.com. Usually, it is something very simple like too much dust on the panels, or a little shade from a tree that has grown since installation. Contact us, and we can troubleshoot the problem together, ensuring optimal production for your system.
For Net Metered solar systems your system will NOT continue to produce power if the electricity goes out. In order to protect the utility company’s workers that may be servicing the power lines in the event of an outage, the system will automatically shut off, only to power back up when service is restored.
For systems under the self supply program, your solar array will still produce power, sending it to your battery for home consumption.
If you have monitoring services with your system, you can check on your system at any time via your monitoring provider. Visit the SunPower or Enphase sites to monitor your energy production. If you did get monitoring and you suspect that your system is not performing optimally, please contact firstname.lastname@example.org.
The monitoring lets us know what is being produced, and that system in no way affects the PV production. Your monitoring system gathers the data from your PV system, and sends it to the servers at your PV’s producer’s company.
Check your internet connection to make sure that it is functioning properly. Choose a monitoring video to help you troubleshoot your specific device at YouTube. Wait for 24 hours. If you still can’t see any information, give Customer Care a call at (808) 748-8888.