RevoluSun Blog

When Things Go Wrong (And They Will)

Solar panels are incredibly reliable, but over 20 years, you’ll inevitably need customer service. Maybe an inverter fails, maybe you have questions about your production, or maybe you need system maintenance. This is where the difference between a local company and a mainland corporation becomes crystal clear.

The Mainland Corporate Experience

 Customer Service Reality:

• Call center agents who have never been to Hawaii
• Average wait times of 30+ minutes
• Representatives reading from scripts
• Multiple transfers to reach someone who can help
• Decisions made by people who don’t understand Hawaii’s unique challenges

Real Customer Stories:

“I’ve been on hold for 45 minutes trying to get someone to fix my system. The call center agent kept asking me to spell ‘Kailua’ and didn’t understand why I couldn’t just drive to their office.” – Oahu homeowner

“When my panels stopped working, they said they’d send a technician ‘within the next two weeks.’ I had no power and no answers.” – Big Island customer

The Local RevoluSun Experience

Our Customer Service Promise:

• Local customer service team based in Hawaii
• Same-day response for urgent issues
• Technicians who understand Hawaii’s climate and conditions
• Face-to-face support when you need it
• Decision-makers who live in your community

What Local Really Means:

• We answer to our neighbors, not shareholders
• Our reputation depends on your satisfaction
• We understand Hawaii’s unique challenges
• We’re here for the long term, not just quarterly profits

The Accountability Factor

Mainland Corporation:

• Accountable to Wall Street investors
• Success measured by quarterly profits
• Customer satisfaction secondary to shareholder returns
• Exit strategy when Hawaii market becomes less profitable

Local RevoluSun:

• Accountable to our community
• Success measured by customer satisfaction
• Long-term relationships over short-term profits
• Committed to Hawaii for the long haul

Beyond Customer Service

Local ownership means:

• Supporting local jobs and families
• Understanding Hawaii’s regulatory environment
• Navigating local permitting processes efficiently
• Building relationships with local utilities
• Contributing to community organizations and causes