FAQs
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DESIGN
Q. I just received my Final Design of my system along with proposed photos of the equipment location. What do I do next?
A. Please thoroughly review your final design and the edited photos indicating where all equipment is proposed to be installed. If there are any modifications, revisions and/or questions you have pertaining to the design, immediately let your Project Manager, Project Developer and Project Ambassador know. If we do not hear from you within 48 hours, we will proceed with the existing design for construction.
Q. My Design looks great! What’s next?
A. If your HECO Application has been submitted, and there are no buildability issues and/or installation delays (i.e. Electrical Meter Upgrade/Meter Replacement, Re-Roofing, HOA approval pending , Walk-In permit pending) then 50% First Progress Payment may now be remitted. Please refer to your contract payment terms to verify the 50% First Progress Payment amount. You may mail your payment to our office at:
RevoluSun, LLC
660 Ala Moana Blvd #220A
Honolulu, HI 96813.
FUNDING
Q. I am financing my project with Hawaii State FCU, what action do I need to take?
A. If you have not yet applied for their 24 month 0% interest Solar Loan, please visit any one of their branches or apply online at https://www.hawaiistatefcu.com/pv-loans/ If you have already been pre-approved, we will notify HSFCU to initiate your loan closing and your loan officer reach out to you to schedule the loan closing.
A. To ensure the your pre-approval timeline (60 Days) has not expired, we typically do not submit your closing documents to HSFCU unless all Buildability Issues have been addressed (if applicable)
A. Once your loan is closed and funding has been 50/50 payment has been disbursed to RevoluSun you; your project will be routed over to our Scheduling Coordinator.
A. Our Scheduling Coordinator will be reaching out you to go over the anticipated scheduling appointments. Scheduling timelines are can vary and are contingent on the current installation queue, weather contingency etc. we kindly ask for your patience our Scheduling Coorardinator will be reaching out to you once your project is nearing the installation queue.
Q. I am funding my project with Sungage, what action do I need to take?
A. Sungage will work with you directly to achieve Notice-To-Proceed (NTP). Once we have officially received NTP, we will be able to move forward with your installation. If you need further assistance or have questions about the NTP process, plesae let your Project Ambassador/Developer know.
Q. I am leasing my RevoluSun Smart Power (RSP) system, what action do I need to take?
A. No action is required at this time. We will contact you once your project has been funded and is ready to proceed with installation
Please refer to the “Construction Phases” document for more information about the installation appointments.
HOA
Q. I reside in a Homeowner’s Association (HOA), do I need to submit my Final Design to them?
A. Once your design is finalized, we will submit your HOA Packet (i.e., HOA application, Final Design, installation photos, and manufacturer spec sheets) to your HOA on your behalf (unless otherwise specified by your HOA). The review and approval timeframe varies by HOA’s however you will receive correspondence directly from your HOA. Please forward us any correspondence (email, letters received in mail) pertaining to you HOA packet so we can take proceed accordingly on the next course of action.
WALK IN PERMITTING
Q. I have been notified that my Building Permit has advisories and is considered a “Walk-In” permit. What happens now that my design is finalized?
A. There are various types of property and zoning advisories have on different TMK parcels throughout the island. Examples may include:
- Flood Zone
- Multiple TMK
- Property Zoning
- Property Not Listed as a Household Dwelling
- DHHL/DLNR
A. Your Sales Administrator and/or Project Ambassador should be shortly sending you (if not already) THREE required forms (A.S.C.F) required to initiate the walk-in permit process
- AFFIDAVIT (*Notary is NOT required)
- SUPPLEMENTAL INFORMATION FOR BUILDING OWNER, PERMIT APPLICANT AND CONTRACTOR FORM
- CITY FINES AND LIENS ATTESTATION FORM (*ALL listed property owners reflected on C&C Property Tax records must sign this form)
A. Once we have these necessary documents and your DPP formatted plans ready to submit, we will be able to initiate the Eplans process to DPP.
Key Highlights to DPP’s Eplans Permit Process
● The ePlan submission process includes pre-screening for completeness and formatting requirements before being assigned to a Planner for evaluation. Due to the high volume of submissions and existing backlog (estimated at 3,200 applications, currently), the pre screening process can take anywhere from 4-6 months to completion. In January 2023, DPP implemented a “bot” software technology to automate the pre-screening process and expedite this initial phase of the process. While we are currently experiencing some issues with the results of “bot” technology, we are hopeful the process will improve.
● New permit applications are processed in the order received, and may take an average of 3-4 weeks for contractors to receive initial comments and requests for resubmission from the DPP Planner.
● If requests for comments and/or resubmissions come back from DPP, our Permitting Specialists and Design Team are notified and work collaboratively to address these requests and submit them back to DPP in a timely manner. Planners may take an additional time to review re-submissions and may request additional information at this time, resulting in another round of comments and re-submissions.
● Due to the complexity of Design Plans and strict checklist requirements from DPP; attention to detail is critical to ensure accuracy and avoid any potential comment requests.
● We estimate any walk-in permit issuance to take an AVERAGE time of 10-12 months from Building Permit Application (BPA) submission.
