QUESTION BEFORE YOU JOIN REVOLUSUN SMART HOME
Q: How does Net Energy Metering work?
A: 1. Your PV panels will produce energy throughout the day.
2. The energy that is produced will be used to power your home.
3. Any extra energy that your home doesn’t utilize will then be sent to the grid. That energy is stored up in your account as credits that you can use at a later time.
4. If the energy needs in your home are greater than your production, you will pull energy from the grid.
EXISTING CUSTOMER FAQ’S
Q: When will my system be installed?
A: There are a few different stages in the installation process, but our Operations team will keep you informed on each step along the way. Feel free to send an email to email@example.com with any questions you may have.
Q: What about the tax credits?
A: Revolusun always recommends consulting a tax professional about how to maximize the benefits from federal and state tax incentives that are available upon purchasing a photovoltaic system.
Q: How do I read my new electric bill?
A: Reading your new bill may seem daunting at first, which is why we would like to help you! When you receive your first bill, please send a copy (via email or hard copy) to firstname.lastname@example.org, and we will guide you through.
Q: Why is my bill still high?
A: If your bill is still high after your panels have been installed, here are some questions to ask:
- Check your Air Conditioning Usage—have you had a system installed, or used your current system more?
- Have you had visitors stay with you during the billing cycle?
- Check you monitoring, is everything operating as it should be?
If you have answered no to all of these questions, please call us.
Q: Why do I still get a bill from the utility company if my system is offsetting all of my usage?
A: The utility generally applies a minimum charge for their service of between $15 and $20, depending on a few different variables. On the months when you use more electricity than normal, your utility will provide you with any extra kilowatt hours you need, and usually the extra credits you had in the bank (Net Energy Metering) will offset this extra usage. Learn more about Net Metering here.
Q: What do I do when I sell my home?
A: -The HECO meter and PV system stay with the home.
•This is a great selling point for you!
-Call us with your HECO meter number.
-We will send you a warranty transfer form to fill out and send back to us.
Q: Does RevoluSun Smart Home have a panel cleaning service?
A: Yes! Please contact us at 808.748.8888 for a personalized quote.
Q: What if I need to reroof?
A: -If you need to remove your panels for reroofing, you may contact us at 808.748.8888.
-Please give RevoluSun Smart Home ample lead time to schedule the appointment (at least two weeks.)
Q: What do I do if my monitoring system shows no information?
A: -Check your internet connection to make sure that it is functioning properly.
-Choose a monitoring video to help you troubleshoot your specific device YouTube
-Wait for 24 hours. If you still can’t see any information, give Customer Care a call at 808.748.8888.
Q: Is my PV system still producing even if my monitoring is down?
A: -The monitoring lets us know what is being produced, and that system in no way affects the PV production.
-Your monitoring system gathers the data from your PV system, and sends it to the servers at your PV’s producer’s company.
Q: How will I know if my system is producing what it is supposed to?
A: If you have monitoring services with your system, you can check on your system at any time via your monitoring provider. Visit the SunPower or Enphase sites to monitor your energy production. If you did get monitoring and you suspect that your system is not performing optimally, please contact email@example.com.
Q: Will my solar array continue to produce power if the electricity goes out?
A: The solar array will NOT continue to produce power if the electricity goes out. In order to protect the utility company’s workers that may be servicing the power lines in the event of an outage, the system will automatically shut off, only to power back up when service is restored.
Q: How do clouds, rain and snow impact production from my solar array?
A: Surprisingly, your system can still produce a lot of electricity during cloudy or rainy days. The key factor is that UV rays still penetrate the clouds, rain and snow and continue to produce electricity for your home. Although there is some production loss, it will not affect the long-term production estimates for your system.
Q: What should I do if I think my system isn’t performing optimally?
A: Submit your question in the form above or send us an email to firstname.lastname@example.org. Usually, it is something very simple like too much dust on the panels, or a little shade from a tree that has grown since installation. Contact us, and we can troubleshoot the problem together, ensuring optimal production for your system.